topic Re: No number phone calls every 30 minutes in Full Fibre

No number phone calls every 30 minutes

John999 — Sat, 30 Nov 2024 14:05:57 GMT

Hi. I tried ringing talk talk but unable to speak to anyone. Have texted several agents for hours without success. Is there anyone who can help me. I am o fibre 65 and problem seems to have happened since I upgraded John999

Re: No number phone calls every 30 minutes

KeithFrench — Sat, 30 Nov 2024 14:53:00 GMT

This is a known problem with some phone handsets and the Hub 2. It can easily be rectified, but only TalkTalk can do this for you. I have asked one of TalkTalk's support to pick your thread up and patch it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: No number phone calls every 30 minutes

Karl-TalkTalk — Mon, 02 Dec 2024 08:56:14 GMT

Hi @John999

I've made a change within the router settings, test and see if this helps.

Thanks

Karl.

Re: No number phone calls every 30 minutes

Karl-TalkTalk — Tue, 03 Dec 2024 12:37:14 GMT

Hi John

Have you notices the calls still happening ?

Karl.