topic Engineer Fee in Full Fibre

Engineer Fee

KErrypaul — Mon, 02 Dec 2024 13:29:06 GMT

I've just received a charge for £75 for an engineer callout fee. Firstly, I didn't request an engineer it was reguested by TalkTalk. Secondly, I never agreed to any charges for an engineer. Thirdly the issue still remains that my service drops intermittently, usually in important meetings.

I've tried the chat function where I was repeatedly asked to wait, disconnected then reconnected to different 'agents' and got no resolution.

What do I do now?

Re: Engineer Fee

Gliwmaeden2 — Mon, 02 Dec 2024 13:44:41 GMT

Complete your community forum profile details for Talktalk staff to identify your account, @KErrypaul.

Go via your avatar, settings, drop down menu ....add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES.

You post is in the queue for attention from staff.

Re: Engineer Fee

KErrypaul — Mon, 02 Dec 2024 15:39:20 GMT

Thanks have updated

Re: Engineer Fee

Arne-TalkTalk — Wed, 04 Dec 2024 13:35:33 GMT

I can see a credit has been raised for the charge.