topic Re: Live chat log retreival in Full Fibre

Live chat log retreival

JumpinJackFlash — Wed, 26 Jun 2024 08:49:36 GMT

Spoke with live chat yesterday, issues regarding lower speed than guaranteed minimum and home phone not ringing to alert for calls ever since fibre 500 install. Requested copy of chat, assured would be sent to email. It hasn't been sent so far. Is there any way I can retrieve this chat log?

Re: Live chat log retreival

Chris-TalkTalk — Wed, 26 Jun 2024 11:36:41 GMT

Hi JumpinJackFlash,

was there no option to keep a copy of the chat when it ended?

Chris

Re: Live chat log retreival

JumpinJackFlash — Wed, 26 Jun 2024 17:35:26 GMT

I asked for a copy, she said she would send it to my email. I'm thinking now I must've left the chat too early before the option was offered thinking it would be sent as she had stated so probably my error

Re: Live chat log retreival

Gliwmaeden2 — Wed, 26 Jun 2024 19:22:42 GMT

I think there's an option to get it sent to your billing address once you close the conversation, @JumpinJackFlash.

You possibly just didn't spot it.

You'd have needed to have filled in the address. When I put one of my others in it didn't like it, so it seems to prefer the billing one as I suppose it's linked to account details etc.

I tend to take screenshots of the conversation as I go so that I can find the important bits - sometimes the transcript simply doesn't turn up, so then at least you have your own record.

Re: Live chat log retreival

JumpinJackFlash — Wed, 26 Jun 2024 21:15:48 GMT

Not that I noticed, but I may have missed it. Think I'd been on the chat so long I was desperate to leave! I take it that's it gone now and there's no way to recover it. Lesson learnt 🫤 Thanks for replying

Re: Live chat log retreival

JumpinJackFlash — Wed, 26 Jun 2024 21:21:03 GMT

Thanks for replying. I'll definitely do that the next time! My own fault for trusting she would actually do what she promised

Re: Live chat log retreival

ROULAKI100 — Tue, 26 Nov 2024 23:23:25 GMT

Re: Live chat log retreival

Anonymous — Wed, 27 Nov 2024 07:54:06 GMT

Hi @ROULAKI100

If you need assistance please can you create your own topic and we can look into this for you.

Thanks

Michelle

Re: Live chat log retreival

Andrew119 — Mon, 02 Dec 2024 20:38:26 GMT

How do I know when my contract ends

Re: Live chat log retreival

Gliwmaeden2 — Mon, 02 Dec 2024 21:17:24 GMT

Just log into My Account, @Andrew119. Bills show the end of contract date.

If you need further support, please go to the billing message board and click on start a topic to begin your own thread.

Re: Live chat log retreival

Lumpy19521 — Sat, 18 Jan 2025 20:11:11 GMT

You can request Service Access Request, think this should include chats. I had to do this several years ago, think paid £10, got CD & paper copy if I remember correctly. This was refunded by Talktalk when the dispute was found to be in my favour. Bit late responding but only just seen this

Re: Live chat log retreival

JumpinJackFlash — Sat, 18 Jan 2025 20:33:27 GMT

Ah, good to know, all sorted now but thanks for replying

Re: Live chat log retreival

Anonymous — Sun, 19 Jan 2025 11:58:04 GMT

"I asked for a copy, she said she would send it to my email. I'm thinking now I must've left the chat too early before the option was offered thinking it would be sent as she had stated so probably my error"

To save other members going through this you have request a log by clicking on a link at the end of the chat.

Re: Live chat log retreival

Spiker1 — Mon, 07 Apr 2025 08:48:31 GMT

I have my account cancelled why am i receiving bills.

Re: Live chat log retreival

nambuso-TT — Mon, 07 Apr 2025 09:03:22 GMT

Hi there Spiker1. I am very sorry to hear this. I will look into this for you. Please send us a Private message. Thanks