topic Re: Turn off automatic channel optimisation in Full Fibre

Turn off automatic channel optimisation

baldy1231 — Mon, 02 Dec 2024 14:11:48 GMT

Can you turn it off now please

Re: Turn off automatic channel optimisation

Karl-TalkTalk — Mon, 02 Dec 2024 14:33:43 GMT

Sorry, we are unable to turn off Wi-Fi optimisation.

Thanks

Karl.

Re: Turn off automatic channel optimisation

baldy1231 — Mon, 02 Dec 2024 15:22:55 GMT

Wi-Fi optimisation.

Can you stop putting the 2.4 on channel one?

My devices will not work on this channel.

If you can't do this I will see it as a breach of contract and will have no alternative but to terminate my contract.

As I'm not using eero router this can be done

Re: Turn off automatic channel optimisation

Karl-TalkTalk — Mon, 02 Dec 2024 15:27:27 GMT

We no longer have access to turn off Wi-Fi optimisation.

What devices are you using ?

Thanks

Karl.

Re: Turn off automatic channel optimisation

baldy1231 — Mon, 02 Dec 2024 15:42:08 GMT

Sagemcom it's the old router used before eero as the red port for faster fibre.

This is all in my account. Please check speaking to your colleague this morning on phone was cut off. Or you can call me back.

I'm a long standing customer at the moment feel I'm not being treated as such.

Re: Turn off automatic channel optimisation

Debbie-TalkTalk — Tue, 03 Dec 2024 06:36:56 GMT

Hi baldy1231

As my colleague Karl has confirmed, we are no longer able to switch off WIFI optimisation on the line.

Our Community Star @KeithFrench offers great advice on improving wireless performance. Could you help please Keith?

Thanks

Re: Turn off automatic channel optimisation

KeithFrench — Tue, 03 Dec 2024 08:38:58 GMT

Hi @baldy1231

@Debbie-TalkTalk has asked me to help you. After my investigations are completed I do sometimes find that it is not WiFi optimisation that is causing the problems, but I am always impartial.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.