topic Help in Full Fibre

Help

Za416730 — Thu, 05 Dec 2024 12:34:27 GMT

Hi,

Had talk fibre for about 2 years. Worked great. Just moved house. Carried over old router. Open reach came and installed a new fibre box. Internet is great and speedy but every so often WiFi disconnects. And reconnects normally by itself after 2 mins or so or sometimes I have to reset the router. Everything's connect as it should be. Ran the line test. Apparently no faults. Although one was initially detected. Not sure if I need a new router?

Thanks

Re: Help

ferguson — Thu, 05 Dec 2024 12:35:41 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Help

Karl-TalkTalk — Thu, 05 Dec 2024 12:48:16 GMT

Can you please update your Community Profile to include your

TalkTalk Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Help

Anonymous — Tue, 10 Dec 2024 07:43:01 GMT

Morning,

How are you getting on? Do you still need assistance with this?

Thanks

Michelle