topic Re: Dualband in Full Fibre

Dualband

Mazzycat — Thu, 05 Dec 2024 13:55:26 GMT

How do connect a device to 2.4

Re: Dualband

Karl-TalkTalk — Thu, 05 Dec 2024 13:56:32 GMT

Can you give a little more detail about any issues you have.

Thanks

Karl.

Re: Dualband

Mazzycat — Thu, 05 Dec 2024 14:17:59 GMT

I should have dualband broadband in order to connect devices to either 2.4ghz or 5 ghz. I can't figure out how to add my doorbell camera to 2.4 which is the only ghz it will work on.

Re: Dualband

Karl-TalkTalk — Thu, 05 Dec 2024 14:20:31 GMT

The router will have both 2.4ghz and 5Ghz Wi-Fi bands. Any device that only uses 2.4ghz will only connect to the 2.4Ghz band.

If having difficulty or you wish to separate the bands, you can log into the router and rename the Wi-Fi channels to keep them separate.

Thanks

Karl.

Re: Dualband

Mazzycat — Thu, 05 Dec 2024 14:48:09 GMT

Thank you. I tried to log in to the router by entering the ip address into search bar but there is no username or password on the router.

Re: Dualband

Karl-TalkTalk — Thu, 05 Dec 2024 14:53:24 GMT

What Model router do you have ?

Thanks

Karl.

Re: Dualband

Mazzycat — Thu, 05 Dec 2024 18:04:44 GMT

Zyxel

Re: Dualband

Karl-TalkTalk — Fri, 06 Dec 2024 08:10:41 GMT

Are you a recent Shell customer ?

Thanks

Karl.

Re: Dualband

Mazzycat — Fri, 06 Dec 2024 08:29:20 GMT

Yes I am.

Re: Dualband

Karl-TalkTalk — Fri, 06 Dec 2024 08:40:56 GMT

As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.

You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :

https://talktalk.co.uk/migration

We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.

Regards,

Karl.