topic ONT move farce in Full Fibre

ONT move farce

pawson — Thu, 05 Dec 2024 22:29:04 GMT

How do you get the ONT box moved. I've tried calling no help webchat terrible. Please help?

Re: ONT move farce

ferguson — Thu, 05 Dec 2024 22:33:28 GMT

Why a "farce?" Was it initially installed somewhere against your wishes?

Re: ONT move farce

Karl-TalkTalk — Fri, 06 Dec 2024 08:40:32 GMT

Hi Pawson

If you require an ONT Box moving, Openreach class this as an LVR or Low Volume Request. Average lead time for this is around 2 - 3 weeks, and they will charge £128 for this.

There may also be limitations depending on where you want it relocating, if it is not an exterior wall, if it is above a ground floor etc etc.

Do you still need this arranging ?

Thanks

Karl.

Re: ONT move farce

pawson — Fri, 06 Dec 2024 15:41:39 GMT

Hi Karl

Ours was fitted by city fibre not open reach ?

Re: ONT move farce

KeithFrench — Fri, 06 Dec 2024 22:30:31 GMT

Hi @pawson

There is another way around this problem, which might be suitable & only cost you a few pounds. Roughly how far away is the ONT from where you want the router to be?

Re: ONT move farce

Karl-TalkTalk — Mon, 09 Dec 2024 11:30:36 GMT

Cityfibre will also charge to relocate the socket, but their charges may vary. I would suggest speaking to CityFibre directly, but as Keith mentions, it may be cheaper to look at other options, for example running a longer ethernet cable from the ONT to the router location.

Thanks

Karl.