topic Re: 3rd party rourter setup in Full Fibre

3rd party rourter setup

bralla — Sat, 07 Dec 2024 14:10:43 GMT

Hi everyone

I need help. I am trying to replace the Sagencom FAST 5464-2 router with a 3rd party router to work directly from the ONT (ASUS RT-A87U). I am configuring with Auto IP and VLAN 101 priority 0 (https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383), but connecting is impossible.

Someone who has configured a 3rd party router, could you help me, I have tried different configurations and it is frustrating.

Thanks

Re: 3rd party rourter setup

ferguson — Sat, 07 Dec 2024 14:44:49 GMT

Have you tried reaching out to Asus directly? May I ask why you have chosen to switch to a router with a poorer spec than the Hub?

Re: 3rd party rourter setup

bralla — Sat, 07 Dec 2024 15:37:12 GMT

I have problems with the power button and wanted to replace it with my old router. I am doing this to be prepared in case it fails for good.

Re: 3rd party rourter setup

ferguson — Sat, 07 Dec 2024 16:48:23 GMT

In which case wait for the support team to respond when they are back online on Monday, they may well consider a swap out for you. Are you in the habit of switching your Hub off via the power button on a regular basis? They do work best when connected 24/7.

Re: 3rd party rourter setup

bralla — Sat, 07 Dec 2024 17:13:54 GMT

It is normally always on, except when I don't use it for long periods of time (holidays). The last time I turned it on, the button wouldn't stay on. It survives with a DIY, but it fails too many times in a row.

I appreciate your help @ferguson

Re: 3rd party rourter setup

ferguson — Sat, 07 Dec 2024 17:15:38 GMT

No worries and fair enough. I am confident that the support team will sort this out for you. 🙂

Re: 3rd party rourter setup

Debbie-TalkTalk — Mon, 09 Dec 2024 07:53:40 GMT

Hi bralla

Sorry for the delay.

Are you happy for me to send you a replacement TalkTalk router?.

In regards to your own router, I can only provide this help page Set up a non-TalkTalk router

Re: 3rd party rourter setup

bralla — Mon, 09 Dec 2024 08:13:22 GMT

Hi Debbie-TalkTalk

I would be grateful if you could send me a replacement router as this solves my problem.

Re: 3rd party rourter setup

Debbie-TalkTalk — Mon, 09 Dec 2024 08:15:55 GMT

Hi @bralla

No problem, I can send you a new router.

Have you added the correct landline number to your Community Profile as I'm unable to locate your details? (please don't post the number on this thread, please only add this to your Community Profile)

Thanks

Debbie

Re: 3rd party rourter setup

bralla — Mon, 09 Dec 2024 09:07:39 GMT

Hi Debbie

Yes, I filled my data in "My Settings" (First name, Last name and TalkTalk Phone or Account number)

Re: 3rd party rourter setup

Debbie-TalkTalk — Mon, 09 Dec 2024 09:56:59 GMT

Thank you @bralla

Please can you also send me a Private Message to confirm the name on the account?

Re: 3rd party rourter setup

Debbie-TalkTalk — Mon, 09 Dec 2024 10:38:18 GMT

Hi @bralla

Thank you for the Private Message.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: 3rd party rourter setup

Anonymous — Wed, 11 Dec 2024 11:23:57 GMT

Hello,

Just checking back in to see if the replacement router has arrived?

Thanks

Michelle

Re: 3rd party rourter setup

bralla — Thu, 12 Dec 2024 07:18:34 GMT

Hi @Anonymous

The replacement router arrived yesterday, but the new one (eero 6) won't connect.

I have connected the router to the ONT, for 5 minutes the status light flashes white and finally stays solid red.

Now, I am using the old router to have internet connection.

Re: 3rd party rourter setup

Chris-TalkTalk — Thu, 12 Dec 2024 07:50:49 GMT

Hi bralla,

I've made a change, can you please leave it an hour and the try the eero again

Thanks

Chris

Re: 3rd party rourter setup

bralla — Thu, 12 Dec 2024 10:57:01 GMT

Hi @Chris-TalkTalk

I reconnected the eero (before restarting the ONT), and it worked! I have internet!

Thank you so much for your help. I am really grateful!

Re: 3rd party rourter setup

Chris-TalkTalk — Thu, 12 Dec 2024 11:08:03 GMT

That's great news, thanks for letting me know 🙂

Chris