topic Eero not connecting to working internet in Full Fibre

Eero not connecting to working internet

JeffT — Sat, 07 Dec 2024 15:48:29 GMT

I have a pretty-much working wifi hub2 which I would like to replace with the eero router (to see whether it fixes the internet drop-outs we are having several times a week).

TalkTalk have sent me an eero router, however it won't pickup an internet connection. Apparently there are some changes required to my connection setup for it to work? Seems similar situation to this:

https://community.talktalk.co.uk/t5/Full-Fibre/Eero-won-t-connect-to-active-internet/td-p/3064197

Re: Eero not connecting to working internet

KeithFrench — Sat, 07 Dec 2024 16:00:14 GMT

If your full fibre is provided by CityFibre, then yes, you may be on the wrong profile & it will prevent the eero from working. I have asked one of TalkTalk's support to pick your thread up and check this for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Eero not connecting to working internet

JeffT — Sat, 07 Dec 2024 16:34:54 GMT

Sounds like it will be the issue then! Thanks.

Re: Eero not connecting to working internet

Chris-TalkTalk — Mon, 09 Dec 2024 11:59:34 GMT

Hi JeffT,

I've requested a profile change, could you give it an hour and then try the eero again

Thanks

Chris

Re: Eero not connecting to working internet

Chris-TalkTalk — Mon, 09 Dec 2024 14:12:07 GMT

Hi JeffT,

How are you getting on, have you had chance to retest?

Chris