topic do not want full fiber in Full Fibre

do not want full fiber

gusforrest — Sat, 07 Dec 2024 18:34:54 GMT

hi i cancel my full fiber installation but talktalk has sent me a new router and a recycle bag . if i send my old router am i accepting full fiber or should i send the new one . (if i do not send any i will be charged £50 help

Re: do not want full fiber

ferguson — Sat, 07 Dec 2024 19:11:10 GMT

I would make sure that your Full Fibre order has been cancelled first. The support team here can check that for you, but bear in mind that they won't be back online until Monday. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: do not want full fiber

Arne-TalkTalk — Mon, 09 Dec 2024 13:16:30 GMT

Hi gusforrest

Your full fibre order has been cancelled.

Return the new router you wont be charged.

Regards

Re: do not want full fiber

gusforrest — Mon, 09 Dec 2024 16:32:34 GMT

thank you every one all is good phoned this morning im returning full fiber kit and staying with my package cheers

Re: do not want full fiber

Arne-TalkTalk — Tue, 10 Dec 2024 11:22:02 GMT

Happy to help.