topic Re: Help no service in Full Fibre

Help no service

Steve197 — Sat, 07 Dec 2024 10:29:24 GMT

I was upgraded to full fibre on Wed.worked great for a few hours. Then pon light flashing and no service since.

3 x on live chat has not got it fixed, what can I do?

Re: Help no service

KeithFrench — Sat, 07 Dec 2024 13:35:20 GMT

Have you tried turning the ONT off for a full 30 minutes?

Re: Help no service

Steve197 — Sat, 07 Dec 2024 13:48:59 GMT

Numerous times . If I can get it working it goes back offat 6.17 every morning. Then after messing around with it might get it back about 11_ 12 for the whole process to start again the next morning?

Re: Help no service

KeithFrench — Sat, 07 Dec 2024 14:39:56 GMT

OK thanks for confirming, it is just the first question that TalkTalk would have asked you anyway. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Help no service

Steve197 — Sat, 07 Dec 2024 15:41:49 GMT

Details added to profile. Thanks for your help.

Re: Help no service

Chris-TalkTalk — Mon, 09 Dec 2024 08:59:23 GMT

Hi Steve197,

Which router do you have connected?

Chris

Re: Help no service

Steve197 — Mon, 09 Dec 2024 09:23:54 GMT

Is black with lots of holes all over it.sorry can't be more precise

Re: Help no service

Steve197 — Mon, 09 Dec 2024 09:26:27 GMT

Re: Help no service

KeithFrench — Mon, 09 Dec 2024 09:43:18 GMT

If you pull out the "pull-up" plastic panel on the top of the router, it will reveal a label on the router itself behind it. It will be one of these three models:-

Huawei DG8041W
Sagemcom FAST5364
Sagemcom FAST5464

Re: Help no service

Steve197 — Mon, 09 Dec 2024 10:13:52 GMT

Huawei

Re: Help no service

Chris-TalkTalk — Mon, 09 Dec 2024 10:30:44 GMT

Thanks. Which lights are currently on, on the ONT?

Chris

Re: Help no service

Steve197 — Mon, 09 Dec 2024 10:35:56 GMT

Power is solid green pon and bottom light are flashing data

Re: Help no service

Chris-TalkTalk — Mon, 09 Dec 2024 10:52:30 GMT

Thanks, Are they all green?

Re: Help no service

Steve197 — Mon, 09 Dec 2024 10:59:13 GMT

Alarm not illuminated, power solid green and the other2 flashing green

Re: Help no service

Steve197 — Mon, 09 Dec 2024 13:15:56 GMT

anybody?????

Re: Help no service

Chris-TalkTalk — Mon, 09 Dec 2024 13:26:48 GMT

Hi Steve197,

You should have an eero, did the engineer not leave one? If not then I can arrange to send one

Chris

Re: Help no service

Steve197 — Mon, 09 Dec 2024 13:40:32 GMT

No he didn't and yes please

Re: Help no service

Steve197 — Mon, 09 Dec 2024 13:46:24 GMT

Will this replace the black mesh router ?

Re: Help no service

Chris-TalkTalk — Mon, 09 Dec 2024 14:13:55 GMT

Yes, it will replace the huawei hub

Chris

Re: Help no service

Steve197 — Mon, 09 Dec 2024 14:39:07 GMT

Well fingers crossed this will fix it. When is it coming?