topic Re: Eero 6 offline in Full Fibre

Eero 6 offline

Sonofjack — Mon, 09 Dec 2024 23:30:12 GMT

Hi.

My eero pro 6 gateway has gone offline randomly and does not want to come back on. Cannot perform connection test, have cycled the eero and the direct box connection (modem, maybe? Not 100% familiar with the terminology).

Very frustrating to have lost connection for over an hour at this point.

Any suggestions on a fix or is this an issue I have to wait out?

Cheers.

Re: Eero 6 offline

ferguson — Tue, 10 Dec 2024 00:11:44 GMT

What are the lights on the ONT - the box mounted on the wall - showing?

It will help the support team if you make sure that your personal details including TalkTalk account number are complete on your community profile (click here) so that they can link with your forum identity.

Re: Eero 6 offline

Anonymous — Tue, 10 Dec 2024 07:28:12 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Eero 6 offline

Sonofjack — Tue, 10 Dec 2024 08:06:05 GMT

Hi.

Appears to have fixed itself overnight. Will come back here if the problem returns.

Cheers.

Re: Eero 6 offline

Anonymous — Tue, 10 Dec 2024 08:07:16 GMT

Morning,

I'm glad to hear this and please let us know if anything does change.

Thanks

Michelle