topic Re: Line test says network error in Full Fibre

Line test says network error

nothingsraightforward — Tue, 10 Dec 2024 11:51:44 GMT

I am currently on holiday and am using smart devices to monitor and secure my property. Since Sunday all my devices have gone "offline" and I assumed that due to the storm there had been a power cut. But, now two days later everything is still offline and so I did a line test which shows an issue with the network, but no indication of what this is, or when it might be fixed.

I've tried chat, but can't get through.Obviously since my security system is affected I'm a bit worried and the other issue is I can't test anything. I would be grateful if anyone at TT could let me know what might be going on? Thanks

Re: Line test says network error

Karl-TalkTalk — Tue, 10 Dec 2024 12:02:03 GMT

There is an outage on your line. Our teams and Openreach are aware and working to resolve. As yet no ETA has been issued. I've subscribed your mobile number to outage updates whilst this is ongoing.

Karl.

Re: Line test says network error

nothingsraightforward — Tue, 10 Dec 2024 12:14:28 GMT

Thank you

Re: Line test says network error

Karl-TalkTalk — Tue, 10 Dec 2024 12:15:20 GMT

No Problem 🙂

Karl

Re: Line test says network error

nothingsraightforward — Wed, 11 Dec 2024 16:25:46 GMT

Hi, could someone check on this again for me please? I haven't had any text updates from TT, but today I tried a connection test again because my security devices are still offline. I could not do the test because it says I have an open case. It then invites me to check on the status of the case, whereupon it tells me that the case was resolved yesterday. So has the outage been fixed? Thank you

Re: Line test says network error

Chris-TalkTalk — Thu, 12 Dec 2024 08:26:11 GMT

Hi,

Can you just confirm that your router is currently plugged in and switched on

Thanks

Chris

Re: Line test says network error

nothingsraightforward — Thu, 12 Dec 2024 08:28:25 GMT

No unfortunately not. As stated above.

Re: Line test says network error

nothingsraightforward — Thu, 12 Dec 2024 08:37:35 GMT

I left it plugged in and switched on.

Re: Line test says network error

Chris-TalkTalk — Thu, 12 Dec 2024 08:39:48 GMT

OK. The line test is saying - Modem at End User is powered down. Check that modem is plugged in and switched on. If the router is powered on it may just need rebooting but I'm afraid there is nothing that we can do remotely

Chris