topic Re: TT Digital Voice App in Full Fibre

TT Digital Voice App

charlied13 — Thu, 21 Nov 2024 17:19:46 GMT

I have just had the upgrade to full fibre and would like some help with the digital voice app.

Is it still viable, read elsewhere it was being phased out.

If viable how do I get access to it as I need a PIN.

Thanks

Re: TT Digital Voice App

ferguson — Thu, 21 Nov 2024 17:26:30 GMT

The app is no longer viable nor, indeed, available to download.

Re: TT Digital Voice App

charlied13 — Thu, 21 Nov 2024 22:54:16 GMT

It's still on Play Store.

Re: TT Digital Voice App

Anonymous — Fri, 22 Nov 2024 06:46:34 GMT

Good morning,

The Digital Voice App is now only available to existing users who have already registered for access to the app. New registrations for new and existing customers are not possible at this time.

Thanks

Michelle

Re: TT Digital Voice App

charlied13 — Fri, 22 Nov 2024 20:17:13 GMT

That sounds about right for Talktalk, over promise and under deliver, in the blurb that was used to "persuade" me to upgrade to fibre was the promise of using the app to answer landline calls which is important to me as my hearing aids are paired to my mobile. Never mind my contract is up in February.

Re: TT Digital Voice App

Anonymous — Fri, 29 Nov 2024 08:21:54 GMT

Hi,

I'm really sorry. How did you sign up? Online or over the phone?

Thanks

Michelle

Re: TT Digital Voice App

charlied13 — Fri, 29 Nov 2024 12:48:01 GMT

I didn't sign up for fibre, I have been a Talktalk customer for many years and I had my Fibre 65 contract "Upgraded" to Fibre 150 fttp at Talktalk's insistence, though I have to say City Fibre have been to my property twice previously and insisted they couldn't use Openreach trunking for the cable and would have to dig up my garden, that was resolved. In relation to the App and Digital Voice I was under the impression that I would benefit from the use of this, as described in the advertising and technical specs which are still available on the site. Obviously it is there to tempt new customers and not for long standing customers, I am sure EE or BT will welcome me in February with this option and probably a better price.

Re: TT Digital Voice App

ferguson — Fri, 29 Nov 2024 12:53:28 GMT

I am not aware that any other provider offers such a service, but do correct me if I'm wrong.

I think it's a shame that a service which was previously available is no longer, but this has been made clear on the website for quite sometime.

Re: TT Digital Voice App

Anonymous — Fri, 29 Nov 2024 13:02:23 GMT

Hi,

Would it be possible to provide a screenshot of where you can see this on the site please as I will need to feed this back.

Thanks

Michelle

Re: TT Digital Voice App

charlied13 — Fri, 29 Nov 2024 13:30:21 GMT

Re: TT Digital Voice App

charlied13 — Fri, 29 Nov 2024 13:31:09 GMT

EE and BT both have connection to mobile options.

Re: TT Digital Voice App

ferguson — Fri, 29 Nov 2024 13:33:50 GMT

Yeah, I have seen that you can connect to their hubs via Bluetooth, but not an app that you can use away from home.

Re: TT Digital Voice App

Karl-TalkTalk — Fri, 29 Nov 2024 13:34:20 GMT

It does say that this is only available to existing users. The app itself is being withdrawn in the near future and would then no longer be available to any customer, currently no new signups are being allowed.

Karl.

Re: TT Digital Voice App

charlied13 — Fri, 29 Nov 2024 13:39:34 GMT

I don't need it away from home, due to hearing difficulties I cannot answer a landline, my mobile is connected to my hearing device.

Re: TT Digital Voice App

ferguson — Fri, 29 Nov 2024 13:53:55 GMT

Ah, gotcha. So how did you manage previously?

Re: TT Digital Voice App

Karl-TalkTalk — Fri, 29 Nov 2024 14:00:26 GMT

I'm sorry, but as mentioned, the app itself is only available to existing users of the app, no new registrations can be taken and the app itself is being phased out, so you will not be able to use the app.

Karl.

Re: TT Digital Voice App

MrA4d — Fri, 06 Dec 2024 14:46:56 GMT

Hi, I am an existing customer, and I am on the hub 3 trials. Following the apparent cessation of this service, but unbeknownst to me, I contacted the help line to report this as an issue via the dedicated contact line.

3 hours later and having done a multitude of tests I was then informed ( for the first time) that support was being withdrawn. As said I have used the service for over a year. This morning I received a text telling me that the issue had been resolved? The text requested a response so when I entered the NO button I was connected to the help line? Another 45 minutes and further tests resulted in the connection being disconnected, despite my refreshing the page?

a further on line connection went through the whole issue yet again! Although I questioned if the App was still supported? Multiple attempts were made to reconnect my existing app, only to be informed that I needed a code to log in? However nothing worked so the service has been withdrawn from me ‘ an existing user’ without any consultation or warning.

Re: TT Digital Voice App

Karl-TalkTalk — Fri, 06 Dec 2024 14:53:09 GMT

The digital voice app has not been available for new registrations for some time now, and the app itself is being withdrawn so will no longer be available.

Thanks

Karl.

Re: TT Digital Voice App

MrA4d — Fri, 06 Dec 2024 16:03:22 GMT

i must have been unclear ...I have been using the App for well over a year! Without any explanation or prior information , I could no longer use this useful addition .

do TT no longer communicate such important information to their users? More importantly it would appear that the online assistance were not aware of such withdrawal, otherwise I wouldn’t have had to spend nearly 4 hours accumulative asking advice and testing all of my equipment and their precious time!

Re: TT Digital Voice App

Chris-TalkTalk — Mon, 09 Dec 2024 08:24:27 GMT

Hi MrA4d,

Can you please start your own thread and we'll see if we can help

Chris