topic Re: Waiting on chat for more than an hour in Full Fibre

Waiting on chat for more than an hour

PipParsons — Wed, 11 Dec 2024 12:07:01 GMT

I need some technical help, as advised in an e-mail I received from TT, which sent me to the chat.

I have been waiting an hour for someone to respond.

Please can someone tell how I can connect with someone?

Re: Waiting on chat for more than an hour

Chris-TalkTalk — Wed, 11 Dec 2024 12:10:18 GMT

Hi PipParsons,

We can help, what's the issue? Can you also please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Waiting on chat for more than an hour

PipParsons — Wed, 11 Dec 2024 12:23:30 GMT

I have updated my profile.

I do not have an alternative phone number.

Re: Waiting on chat for more than an hour

PipParsons — Wed, 11 Dec 2024 12:25:27 GMT

I am still waiting in the chat.

Re: Waiting on chat for more than an hour

PipParsons — Wed, 11 Dec 2024 12:32:48 GMT

Why is it so hard to talk to someone at TT?? It’s painful, at least on a call I can do something else….

Re: Waiting on chat for more than an hour

Anonymous — Wed, 11 Dec 2024 12:43:43 GMT

Hi,

What technical help did you need assistance with please?

Thanks

Michelle

Re: Waiting on chat for more than an hour

Gliwmaeden2 — Wed, 11 Dec 2024 13:37:14 GMT

@PipParsons, your profile is not showing as completed. Did you scroll down to SAVE CHANGES?

Staff need this to identify your account.