topic Re: No internet in Full Fibre

No internet

Elliott10 — Wed, 11 Dec 2024 20:13:00 GMT

I am currently on holiday and it appears my service has been down since 7am on Saturday 7th as my security system is showing offline. I got a family member to go to property to reboot my router but still offline. I did chat with TT but they advise i need to be at the property. I have only recently been upgraded to full fibre 150. I am concerned as back at weekend and need service to work on Monday. The family member sent me a photo and it looks like there are no lights on my ONT but unsure if this is just a bad picture.

Can anyone help? Will I need an openreach engineer to attend. We were on holiday for a couple of days before this happens so noone has been there to accidentally switch it off etc.

Re: No internet

Debbie-TalkTalk — Thu, 12 Dec 2024 07:31:34 GMT

Hi @Elliott10

I'm sorry to hear this.

It would be worth rebooting the ONT as well as the router, if possible powering down for 30 minutes.

Could you also add your TalkTalk account number to your Community Profile (please don't post any personal information on this thread, only add the account number to your Community Profile)

Thanks

Debbie

Re: No internet

Elliott10 — Thu, 12 Dec 2024 08:01:10 GMT

Yes I will do that tomorrow when I'm home. It's all very strange. Thanks

Re: No internet

Debbie-TalkTalk — Thu, 12 Dec 2024 08:09:57 GMT

Hi @Elliott10

Thank you. Please let me know once you have tried this and added your account number, I can then take a look at this further.

Debbie

Re: No internet

Elliott10 — Thu, 12 Dec 2024 20:00:44 GMT

Hi my service is now restored. Thanks

Re: No internet

Debbie-TalkTalk — Fri, 13 Dec 2024 05:55:05 GMT

Hi @Elliott10

I'm so glad to hear this.

Please let us know if you do experience any further issues.

Debbie