topic Re: No internet but white light stays on in Full Fibre

No internet but white light stays on

Jaytallett — Thu, 12 Dec 2024 12:31:24 GMT

I’ve been having issues with the internet since tuseday, I’ve done a test and restarted the router after waiting 20/30 minutes. Internet works for about a hour or so and then cuts off again. I’ve done a connection test and it says “there seems to be an issue with the router” would a new router solve this? If so I would like to be sent a new one. Thank you

Re: No internet but white light stays on

Karl-TalkTalk — Thu, 12 Dec 2024 12:33:49 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: No internet but white light stays on

Jaytallett — Thu, 12 Dec 2024 12:40:49 GMT

Updated

Re: No internet but white light stays on

Jaytallett — Thu, 12 Dec 2024 12:46:25 GMT

Updated

Re: No internet but white light stays on

Karl-TalkTalk — Thu, 12 Dec 2024 13:59:52 GMT

Line tests are clear, so nothing obvious showing for your line.

A new router is on they way so this can be ruled out for you.

Thanks

Karl.

Re: No internet but white light stays on

Jaytallett — Thu, 12 Dec 2024 14:16:15 GMT

Thank you, will I be getting a email for the delivery?

Re: No internet but white light stays on

Karl-TalkTalk — Thu, 12 Dec 2024 14:18:25 GMT

Router should be out in next 24-48hrs.

As soon as there is a tracking number, I'll drop you a PM with the reference.

Thanks

Karl.

Re: No internet but white light stays on

Jaytallett — Thu, 12 Dec 2024 14:21:18 GMT

Thank you

Re: No internet but white light stays on

Karl-TalkTalk — Thu, 12 Dec 2024 14:38:17 GMT

You're Welcome 🙂

Regards

Karl

Re: No internet but white light stays on

Karl-TalkTalk — Fri, 13 Dec 2024 08:51:45 GMT

Hi @Jaytallett

I've sent you a PM with the router tracking info.

Regards,

Karl.