topic Re: No WiFi, unable to contact support by any means in Full Fibre

No WiFi, unable to contact support by any means

TanyaG — Thu, 12 Dec 2024 20:37:52 GMT

I have been without WiFi since a power cut over the weekend. My router is constantly flashing orange. I have gone through the troubleshooting suggestions which have made no difference at all. Each night this week, I have literally spent hours watching a chat screen or on the phone listening to music. How on earth can I get some support? I appreciate you are busy, but surely there must be a better way. The last time I had this issue, I needed a new router. Can I please request one?

thanks

Re: No WiFi, unable to contact support by any means

Chris-TalkTalk — Fri, 13 Dec 2024 07:19:02 GMT

Hi Tanya,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No WiFi, unable to contact support by any means

Chris-TalkTalk — Fri, 13 Dec 2024 11:14:45 GMT

Hi Tanya,

Line test is picking up a potential fault. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: No WiFi, unable to contact support by any means

TanyaG — Fri, 13 Dec 2024 11:35:25 GMT

Maybe a little crackling, but it’s been like that for a while without affecting the internet. Thanks

Re: No WiFi, unable to contact support by any means

Chris-TalkTalk — Fri, 13 Dec 2024 13:16:56 GMT

OK, I can see that this has now been logged out to Openreach for further investigation, they will investigate and may contact you directly if they need to access your home

Chris