topic Re: Loss of wi fi after power cut in Full Fibre

Loss of wi fi after power cut

Foofoo51 — Fri, 13 Dec 2024 20:57:40 GMT

After a power cut of approximately half an hour, my router is not supplying wi fi.

Orange light just flashing.

Help please!

Re: Loss of wi fi after power cut

Gliwmaeden2 — Fri, 13 Dec 2024 21:06:06 GMT

Please complete your community forum profile details, @Foofoo51, for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu....Personal Information....SAVE CHANGES.

Staff will respond after the weekend.

Re: Loss of wi fi after power cut

Anonymous — Sat, 14 Dec 2024 10:37:26 GMT

Support staff don't read these forums at the weekend, give "Live Chat" a try i find it better than phone support.

Scroll down the page to the "Chat Now" link.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Loss of wi fi after power cut

rgbargey — Sat, 14 Dec 2024 11:57:22 GMT

If you have a Sagemcom FAST 5464 Router and an Openreach Full Fibre ONT with green lights still showing, then the router power supply may have partially failed as they are sensitive to power failures. They give enough power for the router to try to start up, but it sticks on flashing orange. I would suggest you ask TT for a replacement router (which will come with another power supply).

Re: Loss of wi fi after power cut

Chris-TalkTalk — Mon, 16 Dec 2024 08:44:33 GMT

Hi Foofoo51,

If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Loss of wi fi after power cut

NabM8 — Fri, 31 Jan 2025 22:23:08 GMT

I can't believe the support staff don't know this and the internal techician brought 2 routers but didn't think to plug a new power supply in... It was the Openreach engineer who first alerted me to this. Now 6 days without broadband. I measured psu output and sure enough was 6VDC with no load so definitely goosed

Re: Loss of wi fi after power cut

ferguson — Fri, 31 Jan 2025 22:45:40 GMT

@NabM8

You are responding to speculation from another poster with your own which doesn't really have anything to do with the original query. If you have an issue yourself then please start your own topic.

Re: Loss of wi fi after power cut

Debbie-TalkTalk — Mon, 03 Feb 2025 08:11:28 GMT

Hi NabM8

Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks

Debbie