topic Re: Damaged cables in Full Fibre

Damaged cables

Powyswalker — Sat, 14 Dec 2024 08:48:23 GMT

Fibre cables damaged in recent storm. Openreach told me to contact TalkTalk to order new connection from openreach. Fault diagnosed on my account but cannot get to speak to anyone. Just going round in circles.

Re: Damaged cables

Gliwmaeden2 — Sat, 14 Dec 2024 09:51:31 GMT

Support opens at 9am, @Powyswalker, so you were maybe too early for them:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

It's worth trying again now, as forum staff won't pick up the thread before Monday.

Re: Damaged cables

Anonymous — Mon, 16 Dec 2024 09:02:24 GMT

Morning,

I'm sorry for the delay. Did you manage to get through to our Team or do you do you still need assistance with this? What specifically has happened to the cables please?

Thanks

Michelle