topic Re: Connection Keeps Dropping in Full Fibre

Connection Keeps Dropping

SandraJShakeshaft — Sat, 14 Dec 2024 13:40:45 GMT

About every hour my connection keeps dropping from every device in the house and only restarting the router solves the issue.

The light remains solid white but no devices has any internet connection. It will come back after about half an hour on its own but inevitably cut out again.

Re: Connection Keeps Dropping

KeithFrench — Sat, 14 Dec 2024 16:03:36 GMT

Hi @SandraJShakeshaft

Do you have any wired (Ethernet) devices, or are you just using wireless ones?

Re: Connection Keeps Dropping

Ashdel — Sat, 14 Dec 2024 18:03:05 GMT

This is the issue I’m having it’s absolutely shocking I can’t get anyone on the phone or on live chat. I’m so angry never had this before they tested the line and said it’s my home set up load of crap

Re: Connection Keeps Dropping

SandraJShakeshaft — Sat, 14 Dec 2024 18:09:52 GMT

Both types of devices

This seems to be a widespread issue? What’s going on?

Re: Connection Keeps Dropping

Gliwmaeden2 — Sat, 14 Dec 2024 18:14:07 GMT

Please start your own thread, @Ashdel.

Staff will only reply to the original poster, once they are back on here after the weekend.

They will need to identify your account, so please complete your community forum profile details (go via your avatar....Personal Information. SAVE CHANGES).

Return to the message board and click on start a topic to begin your own thread.

Re: Connection Keeps Dropping

Wigan — Sun, 15 Dec 2024 00:34:14 GMT

Same issue still .for me keep dropping every hour or two . must be an openreach structure issue .. can anyone get an agent to chat with ? Waited for 3 hours last night

Re: Connection Keeps Dropping

carlosmacd — Sun, 15 Dec 2024 10:54:13 GMT

Terrible customer service

They won't learn

They won't change

Shut them down

Cancel your contract, leave

Find another service provider

Re: Connection Keeps Dropping

Anonymous — Sun, 15 Dec 2024 12:49:37 GMT

@carlosmacd wrote:

Terrible customer service
They won't learn
They won't change
Shut them down
Cancel your contract, leave
Find another service provider

13 posts so far hijacking members threads and saying exactly the same, if you had engaged your brain before your fingers you would realise with 3.6 million customers there is always going to be a small number that are having issues what percent of these 3.6 million customers do you think are having problems i can tell you its a minimal number but don't let that get in the way of your childish little campaign, you will be banned when the mods see this and your little insignificant campaign will vanish forever along with you.

Re: Connection Keeps Dropping

KeithFrench — Sun, 15 Dec 2024 13:08:18 GMT

Hi @SandraJShakeshaft

Thanks for that. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Connection Keeps Dropping

Anonymous — Mon, 16 Dec 2024 10:26:22 GMT

Hi Sandra,

Apologies, we're currently looking into this particular issue (white light on router/no connection) with our Network Engineers and we're hoping to know more today.

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle