topic Internet keeps dropping out although router light stays white and modem lights all green in Full Fibre

Internet keeps dropping out although router light stays white and modem lights all green

SimonFD — Sun, 15 Dec 2024 20:59:40 GMT

I think others are experiencing this too? I’ve had to restart my router (the black hub type) dozens of times since Friday 13th Dec and it’s getting boring.

Is there any estimate when this problem might be fixed please?

Re: Internet keeps dropping out although router light stays white and modem lights all green

Gliwmaeden2 — Sun, 15 Dec 2024 21:50:19 GMT

Staff will respond during the day, @SimonFD, so look out for a reply in this thread then.

Please don't add to other customers' threads on this matter as it pushes the original poster's topic back in the queue for attention.

Talktalk pays more attention to separate threads on a topic, rather than "me too" comments.

Re: Internet keeps dropping out although router light stays white and modem lights all green

Karl-TalkTalk — Mon, 16 Dec 2024 11:25:21 GMT

Hi Simon

Our teams are working with Networks and vendors to investigate this issue as quickly as possible.

As soon as we know more, we will update our community.

Thanks

Karl.