topic White Light but No WiFi in Full Fibre

White Light but No WiFi

Reenz — Sun, 15 Dec 2024 22:43:04 GMT

Since 2 days it keeps dropping, done the hard reset and switch off for 30mins.

Solid white light but no connection . Works for a short period and then drops again.

Re: White Light but No WiFi

Gliwmaeden2 — Sun, 15 Dec 2024 23:27:33 GMT

Thanks for starting your own thread, @Reenz.

Remember to complete your community forum profile details. Staff need this to identify your account and check your specific line.

Go via your avatar; settings, drop down menu.....add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES.

Re: White Light but No WiFi

Debbie-TalkTalk — Mon, 16 Dec 2024 11:34:10 GMT

Hi @Reenz

Apologies for this.

I think this may be related to a current fault that our engineers are investigating - (white light on router but no connection) I'll post back here as soon as I receive an update from the team investigating this.

Thanks

Re: White Light but No WiFi

Debbie-TalkTalk — Mon, 16 Dec 2024 11:43:50 GMT

Hi @Reenz

Apologies for this.

Our engineers are investigating this issue and they have asked if you can try the below:

Change your router DNS settings to use Google DNS.

Open your web browser, type http://192.168.1.1 into the address bar and press Enter
Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
Select See internet settings
Select Manage advanced settings
Select TalkTalk WiFi Hub
Select DNS Tab
Make sure ON is enabled
Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8 Secondary = 8.8.4.4 )
Select Apply

Please note ; If you currently use any Homesafe services such as Homework Time etc. This will not work whilst you have the DNS set to Google.

Re: White Light but No WiFi

Reenz — Tue, 17 Dec 2024 21:45:22 GMT

It’s saying communication error with the gateway

Re: White Light but No WiFi

Reenz — Tue, 17 Dec 2024 21:45:37 GMT

There’s still no fix ?

Re: White Light but No WiFi

Gliwmaeden2 — Tue, 17 Dec 2024 22:04:25 GMT

@Reenz, updates are on the Service Status Dashboard:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: White Light but No WiFi

Debbie-TalkTalk — Wed, 18 Dec 2024 07:08:44 GMT

Hi @Reenz

This is the latest update on this fault.

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.