topic Re: New router not provided in Full Fibre

New router not provided

MacyZN21 — Sun, 15 Dec 2024 15:27:53 GMT

Afternoon,

CityFibre installed full fibre to my premises on 10.12.24. TalkTalk said router had been dispatched. Then 3 days later still no equipment, TalkTalk said would be sent in 3 days. Do I get a router with the upgrade or still use existing wifi hub for the copper fibre service? Does TalkTalk have stock of new routers to supply?

Re: New router not provided

ferguson — Sun, 15 Dec 2024 15:31:19 GMT

You should be able to use your existing Hub with the Full Fibre service. The support team here will advise further when they pick this up tomorrow.

Re: New router not provided

Chris-TalkTalk — Mon, 16 Dec 2024 10:48:09 GMT

Hi MacyZN21,

As ferguson said, you should be able to use your old hub with your new service, have you tried it?

Chris