topic Re: no internet in Full Fibre

no internet

Darek80 — Sun, 15 Dec 2024 08:29:56 GMT

no external ip in modem

I got disconnected on 25/11/24 and the problem still hasn't been solved!!

Re: no internet

Anonymous — Mon, 16 Dec 2024 12:11:12 GMT

Hello,

Can you please update your community profile to include your:

Name
Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Full fibre

Darek80 — Sat, 21 Dec 2024 20:48:14 GMT

I wonder how long it will take you to repair my connection! None of the chat agents have helped for a month! even the engineer's visit to my house on December 20th did not take place! there was no connection!!!!

Re: Full fibre

ferguson — Sat, 21 Dec 2024 21:00:03 GMT

If you had followed up on your previous thread this might have got moving sooner. As it is I have merged the topics and re-escalated this for you.

Re: Full fibre

Chris-TalkTalk — Mon, 23 Dec 2024 10:52:24 GMT

Hi Darek80,

I've replied to your PM

Chris