topic Re: Wifi issues in Full Fibre

Wifi issues

njels — Mon, 16 Dec 2024 17:07:00 GMT

Hi, does anyone know what the ongoing issue is? Since last night my wifi has randomly been dropping and not working despite all lights being on and the box being new. Did an in depth test on the website and they did say there’s an issue but no notes on what the issue is or how long it’ll take to be fixed, just wondering if anyone on here knows anything at all and could help.

Re: Wifi issues

Anonymous — Mon, 16 Dec 2024 17:23:23 GMT

When you lose wi-fi are the ONT lights green?

Re: Wifi issues

njels — Mon, 16 Dec 2024 17:24:31 GMT

All lights stay on as if everything is working yes

Re: Wifi issues

ferguson — Mon, 16 Dec 2024 17:29:32 GMT

@njels

Which make/model of router do you have?

Re: Wifi issues

njels — Mon, 16 Dec 2024 17:44:38 GMT

The wifi hub, photo attached as i’m not sure of its exact name

Re: Wifi issues

ferguson — Mon, 16 Dec 2024 17:48:30 GMT

OK, thanks for that. There are some issues with these routers at the moment which TalkTalk are investigating.

Re: Wifi issues

njels — Mon, 16 Dec 2024 19:30:59 GMT

Okay thank you. any idea where i might find live updates on it?

Re: Wifi issues

ferguson — Mon, 16 Dec 2024 19:36:48 GMT

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: Wifi issues

Karl-TalkTalk — Tue, 17 Dec 2024 08:45:58 GMT

Hi @njels

You can also try using google DNS - 8.8.8.8 & 8.8.4.4 to see if this helps improve stability :

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

Thanks

Karl.