topic Re: Need a new router in Full Fibre

Need a new router

PaulLockyer — Mon, 16 Dec 2024 14:38:44 GMT

Is it possible to get a new router and my internet keeps dropping out and I have to reset router each time.

my line has been checked and there is no issues there so just need new router

thank

Paul

Re: Need a new router

Anonymous — Mon, 16 Dec 2024 14:48:49 GMT

Hi Paul,

Can I just confirm what issue you're experiencing please? Is the connection dropping but the light remains white on the router, and a router reboot will fix it for a short period?

Thanks

Michelle

Re: Need a new router

PaulLockyer — Mon, 16 Dec 2024 15:14:07 GMT

Hi yes this is correct no matter how many time I reset the problem still happens

Re: Need a new router

Debbie-TalkTalk — Tue, 17 Dec 2024 06:41:13 GMT

Hi @PaulLockyer

Apologies for this.

Our Network Team and engineers are currently investigating the white light on router/no connection and we will post back here as soon as we receive an update.