topic Re: Internet connectivity dropping out in Full Fibre

Internet connectivity dropping out

Julessacha — Mon, 16 Dec 2024 11:13:24 GMT

As per many recent posts, my connectivity is lost several times per day.

During these issues the status light on the hub remains solid white. Powering the hub off and on restores connection straight away for a few hours.

This only started happening Saturday and prior to this worked fine.

Router is the one provided a TTSCOM Fast 5464.

Re: Internet connectivity dropping out

Karl-TalkTalk — Mon, 16 Dec 2024 11:48:33 GMT

Can you change the DNS Settings in your router to use Google DNS, and test this over the course of the day to see if this resolves the connectivity issue where the router light remains white.

Please report back if this does help as this will aid our investigation.

Change your router DNS settings to use Google DNS.

Open your web browser, type http://192.168.1.1 into the address bar and press Enter
Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
Select See internet settings
Select Manage advanced settings
Select TalkTalk WiFi Hub
Select DNS Tab
Make sure ON is enabled
Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8 Secondary = 8.8.4.4 )
Select Apply

Please note ; If you currently use any Homesafe services such as Homework Time etc. This will not work whilst you have the DNS set to Google.

Thanks

Karl.

Re: Internet connectivity dropping out

Julessacha — Tue, 17 Dec 2024 07:39:31 GMT

Hi Karl,

We haven’t had any further drop outs since we changed to these settings yesterday lunchtime. Fingers crossed that this has resolved it but will let you know if it happens again.

Re: Internet connectivity dropping out

Karl-TalkTalk — Tue, 17 Dec 2024 07:41:54 GMT

That's great news , thanks for confirming.

Regards,

Karl.