topic Re: Wifi issues in Full Fibre

Wifi issues

#Jenny69 — Mon, 16 Dec 2024 20:08:42 GMT

Just wandering if anyone knows what's happening about this wifi/ router issue?

I'm without wifi more then with today just getting so fed up of this now. And no updates from talktalk. Can't even get through to customer service or live chat.

Re: Wifi issues

fr8ys — Mon, 16 Dec 2024 21:16:35 GMT

It's been raised as an incident and us actively being work on gir a solution.

It's on the incident dashboard which you can find here

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Updates will be posted there.

Re: Wifi issues

Debbie-TalkTalk — Tue, 17 Dec 2024 08:38:06 GMT

Hi @#Jenny69

Apologies, are you referring to the connection dropping but white light remains on the router?

This is under investigation with our Network engineers and they are working to fix this ASAP.

Re: Wifi issues

#Jenny69 — Tue, 17 Dec 2024 15:24:18 GMT

Hi yes. All lights solid. Connected but no Internet is what our devices say. So pretty much stuffed to do anything and it's been like this since thurs 12th. No updates either. Just hope this is sorted before Christmas.

Re: Wifi issues

Debbie-TalkTalk — Wed, 18 Dec 2024 06:53:42 GMT

Hi @#Jenny69

Thanks for your reply.

This is the latest update on this issue

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.