topic Conversations keeps cutting out and then back in whilst on a phone call in Full Fibre

Conversations keeps cutting out and then back in whilst on a phone call

Woody179! — Tue, 17 Dec 2024 10:58:37 GMT

Hi,

We have Full fibre 900 and VOIP via a Grandstream adapter, since yesterday conversations keep cutting out and then back in, usually meaning we have to use our mobiles instead.

Paul

Re: Conversations keeps cutting out and then back in whilst on a phone call

Anonymous — Tue, 17 Dec 2024 11:07:48 GMT

Hi Paul,

I'm sorry to hear this. Have you tried resetting the digital voice adapter and re-setting it back up again?

Resetting your Digital voice adapter

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.

Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Thanks

Michelle

Re: Conversations keeps cutting out and then back in whilst on a phone call

Woody179! — Tue, 17 Dec 2024 11:15:20 GMT

Hi Michelle,

Thanks for the reply.

I've just reset it and will report back later.

Thanks,

Paul

Re: Conversations keeps cutting out and then back in whilst on a phone call

Anonymous — Tue, 17 Dec 2024 11:18:48 GMT

Great thanks Paul 🙂

Michelle

Re: Conversations keeps cutting out and then back in whilst on a phone call

Woody179! — Tue, 17 Dec 2024 11:37:27 GMT

Hi Michelle,

Just to let you know, resetting the Digital Voice Adapter worked, I must try an remember that it has a reset button, incase we have any further problems.

Merry Christmas and Happy New year to you all.

Thanks,

Paul

Re: Conversations keeps cutting out and then back in whilst on a phone call

Anonymous — Tue, 17 Dec 2024 11:51:58 GMT

Hi Paul,

I'm glad to hear this. Thank you and the same to you too 🙂

Thanks

Michelle