topic Re: Internet connection keeps dropping in Full Fibre

Internet connection keeps dropping

owenn100 — Tue, 17 Dec 2024 14:30:48 GMT

Same issue as seen in a recent post. Was on with 3 different agents over last weekend. Router factory reset and both fibre and router rebooted many times. Every day I lose Internet connection at some point, reboot the router and all is OK again. White light stays solid on when internet connection drops. Connected to it with no internet connection. Any updates required on the router? Thanks

Re: Internet connection keeps dropping

Debbie-TalkTalk — Tue, 17 Dec 2024 14:34:18 GMT

Hi @owenn100

Apologies for this.

We’re aware that some of our customers are having problems with their service. Your Wi-Fi Hub may experience a loss of connection while the white light remains on. We're sorry for the inconvenience this is causing, the team continue to work on a resolution and testing is currently taking place on a potential fix. Please check back here for updates. Service Status | TalkTalk Help & Support

Thanks

Re: Internet connection keeps dropping

Billx — Tue, 17 Dec 2024 21:47:38 GMT

Hi @Debbie-TalkTalk

That link just above, takes one to the page https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service,

which is the 'My Connection' link page. There is no other information in that page, regarding the current connection problem, and no updates on the problem, at all.

Bill

Re: Internet connection keeps dropping

Gliwmaeden2 — Tue, 17 Dec 2024 22:07:16 GMT

@Billx, there is.

It's under the lit up broadband button on that page.

Problems get highlighted by category on that page.

Re: Internet connection keeps dropping

Billx — Tue, 17 Dec 2024 22:07:43 GMT

Thanks, I'll have a look.

Re: Internet connection keeps dropping

Billx — Tue, 17 Dec 2024 22:21:15 GMT

I don't think, the users are meant to be mind-readers, or to try every link on a particular page. I myself never use that page.

And yes, I eventually found the report under Broadband on that page.

Thanks

Bill

Re: Internet connection keeps dropping

ferguson — Tue, 17 Dec 2024 22:19:55 GMT

@Billx

If you want to query anything that you are unsure about, please start your own topic rather than posting on someone else's.

Re: Internet connection keeps dropping

Debbie-TalkTalk — Wed, 18 Dec 2024 07:12:41 GMT

Hi @owenn100

This is the latest update on this fault.

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Re: Internet connection keeps dropping

owenn100 — Wed, 18 Dec 2024 07:21:45 GMT

I hope that's why I had to reboot at 0620 when trying to login for work. Crossed fingers.

Re: Internet connection keeps dropping

Debbie-TalkTalk — Wed, 18 Dec 2024 07:53:10 GMT

Hi @owenn100

If you do experience any further issues today then please let me know.

Thanks

Debbie

Re: Internet connection keeps dropping

owenn100 — Wed, 18 Dec 2024 07:56:17 GMT

Will do, thanks😃

Re: Internet connection keeps dropping

Debbie-TalkTalk — Wed, 18 Dec 2024 07:57:50 GMT

@owenn100

Thank you 🙂

Debbie

Re: Internet connection keeps dropping

owenn100 — Thu, 19 Dec 2024 07:06:41 GMT

So far, so good😀

Re: Internet connection keeps dropping

Debbie-TalkTalk — Thu, 19 Dec 2024 07:28:49 GMT

Hi @owenn100

I'm so glad to hear this, thanks for letting me know 🙂