topic Re: BBCi player buffering in Full Fibre

BBCi player buffering

Bodster62 — Wed, 18 Dec 2024 12:19:14 GMT

After updating to 150 broadband a few weeks ago I have noticed that BBCi player is buffering whilst watching. I am getting speeds of 140mpbs to 147mpbs so would expect i player to run smoothly. I have a new router and other channels run ok, I have changed me I player settings to lower the picture quality but it still buffers. This never happened with my slower speed internet so any suggestions would be gratefully excepted.

Re: BBCi player buffering

fr8ys — Wed, 18 Dec 2024 12:22:16 GMT

Which device are you using for the iPlayer?

Are you able to try a version of this on another device? Any difference in performance?

Please let us know so we can offer further advice.

Thank you.

Re: BBCi player buffering

Bodster62 — Wed, 18 Dec 2024 19:12:59 GMT

Hi. This is not a device it is a LG Oled smart tv and it's also the same tv that was fine with the supposedly slower broadband speed.

Re: BBCi player buffering

fr8ys — Wed, 18 Dec 2024 19:26:06 GMT

Have you checked the updates page within the TV? You shouldn't need to reduce the picture quality as it should work fine on best quality.

As it's now FTTP have you changed the router from that you previously had?

Which one are you using?

Has the position if the router changed. I.e. is it now further away from the TV reducing WiFi strength? Have you tried moving the router to another position to try and increase the WiFi strength?

I'm assuming you have it connected via WiFi. If not do you use power lines or plugged in direct to the router?

If you could answer these questions please, I'll ask our resident router expert, @KeithFrench to have a look and advise you further. He may well ask for additional info as required.

Thank you.

Re: BBCi player buffering

Bodster62 — Wed, 18 Dec 2024 20:26:18 GMT

Hi, TV is upto date and I am using a Fast 5464 talktalk router, the router is close to the TV and is connected by an erthernet cable, I have tried connecting by WiFi also but still the same outcome.

Re: BBCi player buffering

fr8ys — Wed, 18 Dec 2024 20:55:31 GMT

Ok, thanks

One last thing from me before I hand over to support staff or @KeithFrench , have you tried turning the router off for at least 30 minutes and trying again?

Re: BBCi player buffering

KeithFrench — Wed, 18 Dec 2024 21:51:34 GMT

Hi @Bodster62

With the TV connected by an Ethernet cable then this is obviously not a WiFi issue.

Please can you do a tracery from another Ethernet connected device to the iPlayer website.

Re: BBCi player buffering

Anonymous — Thu, 19 Dec 2024 07:14:45 GMT

Morning,

Can I just check, does the buffering also happen if you try to watch BBC iplayer on a different device? (tablet/laptop/etc)

Thanks

Michelle