topic Re: Connection issues, Fault not repaired in Full Fibre

Connection issues, Fault not repaired

Caddvl — Wed, 18 Dec 2024 13:44:01 GMT

Hi. I have been without Internet access since Monday now. The router has a solid white light but no connection at all.

There is an announcement on the website saying there is an update that the fault should be sorted by this morning - Updated last night at first and now this morning, also. However, it is now almost 2PM on the third day of no internet. I cannot get through to speak to anyone.

I was wondering, does anyone have an accurate time for this to be completed? I WFH and have a child at home who is expected to complete home learning tasks, while currently unable to attend school, but is not able to do so.

TIA

Re: Connection issues, Fault not repaired

Anonymous — Wed, 18 Dec 2024 13:48:59 GMT

Good afternoon,

I'm sorry to hear this.

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Connection issues, Fault not repaired

Caddvl — Wed, 18 Dec 2024 14:02:02 GMT

That is all completed and I look forward to hearing from you. Thanks.

Re: Connection issues, Fault not repaired

Caddvl — Wed, 18 Dec 2024 14:04:00 GMT

Photo of said message announcement that has been on since yesterday.

Re: Connection issues, Fault not repaired

Anonymous — Wed, 18 Dec 2024 14:13:37 GMT

Hello,

Thank you. I've escalated this now to our Faults Escalation Team and have asked that you are contacted ASAP.

Thanks

Michelle

Re: Connection issues, Fault not repaired

Anonymous — Thu, 19 Dec 2024 08:11:53 GMT

Morning,

Have the team been in contact since my last post?

Thanks

Michelle