topic Re: is eero compatable with a veho cave hd outdoor security camera? in Full Fibre

is eero compatable with a veho cave hd outdoor security camera?

John30444 — Wed, 18 Dec 2024 21:24:58 GMT

Hi,

I've just bought a Veho Cave HD outdoor security camera, which can be connected to my Moto 9 phone, via a Veho app.

When trying to connect it to my erro it just fails.

Are the two incompatable?

Re: is eero compatable with a veho cave hd outdoor security camera?

ferguson — Wed, 18 Dec 2024 21:44:17 GMT

I will move this to the Full Fibre section where it will get attention from the support team. The eero is just a router and should be able to connect to any wireless device. If your Veho camera is 2.4GHz only try temporarily turning off the 5GHz channel :

Temporarily hide 5 GHz:

Log into the eero app using your eero account information.
Tap “Settings” at the bottom of the home screen.
Tap “Troubleshooting” towards the bottom of the settings screen.
Tap “My device won’t connect.”
Tap “Temporarily pause 5 GHz” to hide 5 GHz.

Re: is eero compatable with a veho cave hd outdoor security camera?

John30444 — Wed, 18 Dec 2024 22:10:54 GMT

Many thanks for your help Ferguson.

John

Re: is eero compatable with a veho cave hd outdoor security camera?

ferguson — Wed, 18 Dec 2024 22:29:35 GMT

No worries, did it work for you?

Re: is eero compatable with a veho cave hd outdoor security camera?

Anonymous — Thu, 19 Dec 2024 07:12:45 GMT

Hi John,

How are you getting on?

Thanks

Michelle

Re: is eero compatable with a veho cave hd outdoor security camera?

John30444 — Thu, 19 Dec 2024 11:40:24 GMT

Hi Michelle,

Ferguson helped me a lot.

However although his excellent suggestion works, it's only temporary and I need a permanent solution, as the security cameras and the 5kHz wifi need to work continuously and simultaneously.

I now realize that I bought the wrong type of camera (2.7kHz), so we live and learn, even at 80.

Many thanks,

John

Re: is eero compatable with a veho cave hd outdoor security camera?

Anonymous — Thu, 19 Dec 2024 11:50:16 GMT

Hi John,

Just to confirm, the cameras keep intermittently keep dropping connection, is this right?

Thanks

Michelle

Re: is eero compatable with a veho cave hd outdoor security camera?

ferguson — Thu, 19 Dec 2024 12:52:18 GMT

@John30444

Once you have connected the camera you can cancel the 5GHz pause in the eero app.