topic Re: Problems with EERO6 and Fibre150 in Full Fibre

Problems with EERO6 and Fibre150

Anetajes1 — Thu, 19 Dec 2024 21:25:09 GMT

Hi,

I have got EERO6 and I try to connect it from one week. I spent more than 6 hours chatting with the Technical Support Team and nothing. External IP address is not found. All the time. I have connected and disconnected it and modem, made reset and nothing. Who knows exactly what to do?

Re: Problems with EERO6 and Fibre150

ferguson — Thu, 19 Dec 2024 21:36:10 GMT

Thanks for starting your own topic. Are you on a City Fibre based service?

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Problems with EERO6 and Fibre150

Chris-TalkTalk — Fri, 20 Dec 2024 11:12:46 GMT

Hi Anetajes1,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris