topic Re: Trying to connect to www.screenconnect.com in Full Fibre

Trying to connect to www.screenconnect.com

DaveR123 — Thu, 19 Dec 2024 14:51:36 GMT

We use this site for work but today i cannot access it i get the following error message

This site can’t provide a secure connection

datafile.screenconnect.com sent an invalid response.

Try running Windows Network Diagnostics.

ERR_SSL_PROTOCOL_ERROR

Re: Trying to connect to www.screenconnect.com

ferguson — Thu, 19 Dec 2024 14:59:15 GMT

Were you able to access the site previously? Which make/model of router do you have and are you using HomeSafe?

Re: Trying to connect to www.screenconnect.com

DaveR123 — Thu, 19 Dec 2024 16:54:44 GMT

I have been using it everyday for months

The router is a TalkTalk Wi-Fi Hub 2

I have never used the homeSafe

I can connect my laptop to my iPhone and i can connect to the screenconnect.com site using my phone

Re: Trying to connect to www.screenconnect.com

ferguson — Thu, 19 Dec 2024 17:19:42 GMT

OK, try changing the DNS server settings: login to the router and then click on See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4. It will show Obtain DNS Automatically. Click on that and select Manually Specify DNS. Enter 8.8.8.8 in the Primary and 8.8.4.4 in the Secondary server boxes. Click Apply at the bottom. Let us know if that helps.

Re: Trying to connect to www.screenconnect.com

Chris-TalkTalk — Fri, 20 Dec 2024 07:50:27 GMT

Hi Dave,

How are you getting on, has ferguson's advice helped?

Chris