topic Re: Connection keeps dropping in Full Fibre

Connection keeps dropping

IAN85 — Thu, 12 Dec 2024 19:37:44 GMT

I have Fibre 250 , never had an issue until last week, on an evening the connection drops around 5/6 times not sure about the daytime, I have a PC connected via LAN and everything else via WiFi, all lights indicate everything is fine, the PC comes up with a DNS issue and the tv just says no internet, if i power off and on the internet will come back for around an hour maybe

Re: Connection keeps dropping

Chris-TalkTalk — Fri, 13 Dec 2024 07:09:43 GMT

Hi IAN85,

The connection does seems to have been unstable but seems to have improved over the last few hours. How is it at the moment at your end?

Chris

Re: Connection keeps dropping

IAN85 — Thu, 19 Dec 2024 20:21:47 GMT

Hi the Internet connection was terrible kept dropping every half hour, went a bought a new router from PC world yesterday and works fine now but only getting speeds of 90mbs

Re: Connection keeps dropping

Debbie-TalkTalk — Fri, 20 Dec 2024 07:47:41 GMT

Hi @IAN85

If the connection now remains stable then the speed should start to increase again.

If the speed doesn't start to increase in the next couple of days then it would be worth powering down the router for a full 30 minutes.

Thanks

Re: Connection keeps dropping

IAN85 — Fri, 20 Dec 2024 08:14:08 GMT

No ive just realised the WAN/LAN ports on the new router i have ppurchased have a max speed of 100mbs, I need a new router from talktalk

Re: Connection keeps dropping

Debbie-TalkTalk — Fri, 20 Dec 2024 08:24:13 GMT

Hi @IAN85

Thanks for your reply.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Debbie