topic Terrible Customer Service in Full Fibre

Terrible Customer Service

Joe725 — Sat, 21 Dec 2024 10:51:06 GMT

I want an apology and money back as for seemingly no reason my service was disconnected yesterday and is leaving me without WIFI over the christmas period. I was a shell migration customer if this means anything to you...

None of your agents helped for over an hour until I got through to an Irish lad who set me up with a new account. No explanation has been given as to why my account was disconnected and quite frankly I want to leave talk talk now.

Re: Terrible Customer Service

fr8ys — Sat, 21 Dec 2024 11:19:27 GMT

Staff here cannot help as they do not have access to the Shell systems.

Did you speak to the Shell Migration Team?

This team is dedicated to dealing with Shell customers.

You can speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.

When your call is answered be specific and ask for the Shell migration team.