topic Re: Phantom Missed Calls since Full Fibre in Full Fibre

Phantom Missed Calls since Full Fibre

Steve41fc — Wed, 18 Dec 2024 23:52:20 GMT

Since switching to full fibre earlier this week, my phone shows a missed call every 30 mins at 7mins past and 37 mins past the hour. Another post said start a new thread for it to be looked at. So here it is, can you help?

Re: Phantom Missed Calls since Full Fibre

ferguson — Thu, 19 Dec 2024 00:25:40 GMT

This is a known issue. The support team here can look into this for you, make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Phantom Missed Calls since Full Fibre

Debbie-TalkTalk — Thu, 19 Dec 2024 07:43:21 GMT

Hi @Steve41fc

Apologies for this.

I can apply the fix for this issue. Please can you add your name and TalkTalk account number to your Community Profile.

Thanks

Debbie

Re: Phantom Missed Calls since Full Fibre

Steve41fc — Sun, 22 Dec 2024 20:05:18 GMT

Hi Ferguson and Debbie - I think I’ve updated the information you need on my profile. Bit fiddly on my phone- let me know if it hasn’t saved.

Thanks!

Steve

Re: Phantom Missed Calls since Full Fibre

Debbie-TalkTalk — Mon, 23 Dec 2024 06:50:13 GMT

Hi @Steve41fc

Thanks for updating your Community Profile.

I've applied the fix for this issue. Please let us know how you get on.

Debbie

Re: Phantom Missed Calls since Full Fibre

Steve41fc — Mon, 23 Dec 2024 13:09:46 GMT

Hi Debbie

Thank you - it looks like it has worked as the calls have stopped.

Thanks for sorting so quickly and have a great Christmas!🎅🏼

Steve

Re: Phantom Missed Calls since Full Fibre

Chris-TalkTalk — Mon, 23 Dec 2024 15:06:19 GMT

That's great news Steve, thanks for letting us know

Happy Christmas
Chris