topic Re: Please cancel unwanted cityfibre upgrade in Full Fibre

Please cancel unwanted cityfibre upgrade

otter2 — Sun, 03 Nov 2024 17:48:29 GMT

Hello,

I'm another case where talktalk and cityfibre are trying to force me to upgrade to full fibre 150. I've recently had texts and emails about a free of charge upgrade which is "part of a wider, digital broadband switchover across the UK." They say engineers are coming on 13th Nov, and there is no simple option to cancel it.

I did not ask for this and I don't want to go ahead with it. I understand that fttc will eventually need to be replaced with full fibre, but I don't agree with how this is being done, and I don't think it should be forced on me. I would like to remain on fibre 35 fttc for the time being.

I asked here when they did this a year ago and thankfully the staff here cancelled the upgrade.

Please can you cancel this upgrade again?

Thanks in advance

Re: Please cancel unwanted cityfibre upgrade

Arne-TalkTalk — Mon, 04 Nov 2024 10:14:00 GMT

Hi @otter2

I have requested the upgrade to be cancelled ASAP.

Regards

Re: Please cancel unwanted cityfibre upgrade

otter2 — Mon, 04 Nov 2024 13:17:02 GMT

Hi Arne, thank you very much.

I just want to say I'm glad this forum exists, as it's much more convenient getting help here than over the phone. Thanks to all the staff and volunteers on here.

Re: Please cancel unwanted cityfibre upgrade

EmmaA2 — Tue, 05 Nov 2024 07:45:25 GMT

Hi. Same here. I cancelled the last one by having to make numerous phone calls. City Fibre turned up anyway and text to say there was no one in! I work full time Monday to Friday so will never be in (certainly not using precious annual leave) Please cancel mine for 19th November as I won’t be in

Thanks

Re: Please cancel unwanted cityfibre upgrade

Arne-TalkTalk — Tue, 05 Nov 2024 10:08:01 GMT

Happy to help. I can confirm the order is cancelled.

Re: Please cancel unwanted cityfibre upgrade

otter2 — Tue, 05 Nov 2024 16:04:25 GMT

Yeah that sounds annoying.

It's probably best if you start your own thread/topic - go to the main page and click 'start topic'. I think that's how it usually works, and then the staff will reply.

Re: Please cancel unwanted cityfibre upgrade

Laura2110 — Tue, 24 Dec 2024 06:43:54 GMT

I am having the exact same issue. It is ongoing and very annoying. Would ant staff be able to cancel mine please? Its been put in for 3rd January - I will most definitely not be around and I do not want it. Many thanks.

Re: Please cancel unwanted cityfibre upgrade

Anonymous — Tue, 24 Dec 2024 18:35:20 GMT

@Laura2110 wrote:
I am having the exact same issue. It is ongoing and very annoying. Would ant staff be able to cancel mine please? Its been put in for 3rd January - I will most definitely not be around and I do not want it. Many thanks.

To save time you need to open your own thread the support staff here do not reply when customers hijack another customers thread they will only answer the original thread starter.

Re: Please cancel unwanted cityfibre upgrade

Gliwmaeden2 — Tue, 24 Dec 2024 18:52:35 GMT

@Laura2110, staff are not around much on here over the festive period.

You need to phone 03451 720088 or use Chat ASAP.

If you have any further problems do return to the message board and click on start a topic.

Also complete your community forum profile details for Talktalk staff to identify your account.