topic Re: Urgent: Clarification on Cancellation Charges for Account Number removed in Full Fibre

Urgent: Clarification on Cancellation Charges for Account Number removed

Ajitha — Tue, 24 Dec 2024 12:29:41 GMT

Dear TalkTalk Customer Service Team,

My name is Ajitha Sunny, and I am writing regarding my previous broadband account, Account Number: ** removed **(Fibre 65 plus TV), which I have requested to cancel.

As per my conversation with one of your customer service agents on 21st December at 12:55 PM, I was assured that the cancellation charges of £138.50 would be waived because I have taken a new connection with TalkTalk under Account Number: ** removed **(Fibre 150 plus TV), registered in my husband’s name, Sunny Thankappan.

However, despite this assurance, I continue to receive multiple emails, messages, and mail requesting payment of the cancellation charges, which has become increasingly frustrating and stressful.

I have been a loyal customer since past 2 plus years and even wrote a 5-star review on Trustpilot to commend the excellent service I initially experienced. Given the commitment made by your team during the phone call, I kindly request the following:

Immediate confirmation that the cancellation charges have been waived as per our discussion.
Cessation of all further communications regarding these charges.
A formal written response acknowledging this resolution.
I would greatly appreciate your prompt attention to this matter, as it has caused unnecessary inconvenience. Please confirm once this issue is fully resolved.

Thank you for your understanding and assistance.

Kind regards,
Ajitha Sunny

Re: Urgent: Clarification on Cancellation Charges for Account Number removed

Arne-TalkTalk — Tue, 24 Dec 2024 12:32:39 GMT

Hi Ajitha

I have checked the accounts there is no notes to show that cancellation charges are being waived.

You will need to speak to the loyalty team again.

FYI Please do not display account information on an open community.

Sorry for any inconvenience caused

Re: Urgent: Clarification on Cancellation Charges for Account Number removed

Gliwmaeden2 — Tue, 24 Dec 2024 14:58:47 GMT

Are you still at the same address, @Ajitha, just changing the account holder?

https://community.talktalk.co.uk/t5/Articles/Change-your-account-details/ta-p/2204661

That form would have been tge simplest way and no penalties.

Or if you moved house, you'd need to have taken out a new contract in your name, using the Home Move option, but then still change the name of the account holder.

So it's not very clear what happened that required a whole new account number.

Perhaps you clarify?

topic Re: Urgent: Clarification on Cancellation Charges for Account Number ** removed ** in Full Fibre

Urgent: Clarification on Cancellation Charges for Account Number ** removed **

Re: Urgent: Clarification on Cancellation Charges for Account Number ** removed **

Re: Urgent: Clarification on Cancellation Charges for Account Number ** removed **

topic Re: Urgent: Clarification on Cancellation Charges for Account Number removed in Full Fibre

Urgent: Clarification on Cancellation Charges for Account Number removed

Re: Urgent: Clarification on Cancellation Charges for Account Number removed

Re: Urgent: Clarification on Cancellation Charges for Account Number removed