topic Re: Flashing amber router in Full Fibre

Flashing amber router

Sophiehannah — Thu, 26 Dec 2024 08:54:25 GMT

Please can someone help. I can’t get through to talk talk it’s ridiculous. I’ve not had no internet since 24th dec. keeps flashing amber. It’s been working fine. I have tried everything. Disconnecting unplugging resetting nothing is working.

Re: Flashing amber router

Gliwmaeden2 — Thu, 26 Dec 2024 09:19:22 GMT

You were trying to get through too early today, @Sophiehannah.

The Christmas opening hours show 9am, as listed here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Flashing amber router

Sophiehannah — Thu, 26 Dec 2024 09:27:56 GMT

I’m on it now and it they say they’re closed and cuts off.

Re: Flashing amber router

Gliwmaeden2 — Thu, 26 Dec 2024 09:35:54 GMT

If you hold a bit longer will it give a selection of options?

Important for feedback as accessibility support is also supposed to be available today.

There's nothing concrete that we can do on the forum today, @Sophiehannah, as Talktalk staff are not back till the 27th.

Re: Flashing amber router

Sophiehannah — Thu, 26 Dec 2024 09:37:28 GMT

Yes it gives the options for technical difficulties and it then says they’re closed.

Re: Flashing amber router

Gliwmaeden2 — Thu, 26 Dec 2024 09:39:44 GMT

I'll try to flag that up, @Sophiehannah.

Try working through this support page:

https://community.talktalk.co.uk/t5/Articles/Why-is-my-TalkTalk-router-light-flashing-orange/ta-p/2972083

Re: Flashing amber router

Sophiehannah — Thu, 26 Dec 2024 09:41:42 GMT

Thank you

Re: Flashing amber router

Chris-TalkTalk — Fri, 27 Dec 2024 09:39:11 GMT

Hi Sophiehannah,

If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris