topic Re: Full Fibre 150 drastic drop in speed in Full Fibre

Full Fibre 150 drastic drop in speed

ChrisW6 — Wed, 25 Dec 2024 22:17:20 GMT

Being having massive issues with our Wi-Fi speed these past two weeks, connection problems, drop-outs etc. Eero app getting around 16-19mbps when it should be 150ish.

Not happy that I’m paying for such a slow connection when it was working fine. Contract is due for renewal and thinking it’s time to move elsewhere. Appreciate if someone from support can look into this issue and contact me. Thanks.

Re: Full Fibre 150 drastic drop in speed

Gliwmaeden2 — Wed, 25 Dec 2024 22:33:41 GMT

Support on the forum is normally Monday to Friday, daytime, @ChrisW6, and staff reply to the post in this thread.

Any emails you get will be from a No Reply address.

Cover during the festive period will be more sparse and there won't be a reply before Friday.

Technical support is available during the hours publicised for customer services here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Full Fibre 150 drastic drop in speed

KeithFrench — Thu, 26 Dec 2024 09:23:51 GMT

Have you tried turning the ONT off for a full 30 mins?

Re: Full Fibre 150 drastic drop in speed

ChrisW6 — Thu, 26 Dec 2024 09:34:03 GMT

Yer rebooting works in that I get back to 150ishMbps but the seemingly gets slower. Only noticed it these past two weeks but the consistency isn’t the same

Re: Full Fibre 150 drastic drop in speed

KeithFrench — Thu, 26 Dec 2024 09:35:37 GMT

Oh well, I thought it was worth a try. You'll have to wait until tomorrow then as @Gliwmaeden2 advised.

Re: Full Fibre 150 drastic drop in speed

Chris-TalkTalk — Fri, 27 Dec 2024 09:30:53 GMT

Hi ChrisW6,

Can you check the telephone number that you've entered in your community profile and confirm that it's your current TalkTalk home telephone number

Thanks

Chris

Re: Full Fibre 150 drastic drop in speed

ChrisW6 — Fri, 27 Dec 2024 11:15:24 GMT

Number confirmed correct. Since the 3rd reboot seems to have stabilised for now, speed test results around 150

Re: Full Fibre 150 drastic drop in speed

Anonymous — Mon, 30 Dec 2024 08:01:05 GMT

Morning Chris,

Thanks for confirming. How have the speeds been over the last 48hrs?

Michelle

Re: Full Fibre 150 drastic drop in speed

ChrisW6 — Mon, 30 Dec 2024 10:23:36 GMT

All back stable has expected no noticeable drop outs.

Re: Full Fibre 150 drastic drop in speed

Anonymous — Mon, 30 Dec 2024 10:27:26 GMT

Morning Chris,

I'm glad to hear this and thanks for letting me know 🙂

Thanks

Michelle