topic Re: Internet down in Full Fibre

Internet down

Davidstevens — Thu, 26 Dec 2024 09:51:54 GMT

Internet has been down for 2 days constant red los light on open reach box restarted loads of times and cables checked cannot get intouch with anyone too resolve issue

Re: Internet down

KeithFrench — Thu, 26 Dec 2024 10:46:35 GMT

Have you turned the ONT off for a minimum of 30 mins? I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

There is a limited staff on duty here tomorrow. They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Internet down

Gliwmaeden2 — Thu, 26 Dec 2024 10:51:50 GMT

If trying customer services, @Davidstevens, they should be answering if you say you need technical support.

Let us know if they just cut you off.

Most options are closed till tomorrow.

Re: Internet down

Chris-TalkTalk — Fri, 27 Dec 2024 09:40:48 GMT

Hi David,

How are you getting on? If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris