topic Re: Delayed FTTP install, zero/bad communication in Full Fibre

Delayed FTTP install, zero/bad communication

pete-gonnella — Thu, 19 Dec 2024 16:48:12 GMT

My FTTP install needs a dig for a lead in duct, which I already knew as my copper line is partially direct in ground. It took Openreach a week to come out to do the preinstall/survey, and obviously my install is now delayed.

But I have received no communication it was delayed, the first I knew it was delayed is when I logged into my account.

So I started a chat to see what kind of ETA the delay would be, all that happened was the chat rep copied a note on the Openreach system that said the job would be passed on to someone after 5 days and to check back in 5 days (I guess is for talk talk to check back with Openreach in 5 days).

At this point I am seriously having to consider whether to keep with this, with no kind of indication of timescale it might just be less hassle to accept virgin media retention offer.

Re: Delayed FTTP install, zero/bad communication

Chris-TalkTalk — Fri, 20 Dec 2024 07:49:19 GMT

Hi gonnella,

Yes it will be for ourselves to checkback in 5 days. If you'd like us to check back can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Delayed FTTP install, zero/bad communication

pete-gonnella — Fri, 20 Dec 2024 08:44:12 GMT

Done,

Account number and mobile number added

Re: Delayed FTTP install, zero/bad communication

Chris-TalkTalk — Fri, 20 Dec 2024 09:26:25 GMT

Thanks. Yes the update on the order just says to check back in 5 working days but there is a appointment date set for 24th Dec, but this could change. Could you bump the thread on Monday and we'll check for further updates

Chris

Re: Delayed FTTP install, zero/bad communication

pete-gonnella — Fri, 20 Dec 2024 13:43:06 GMT

thanks Chris, this is very dispirited when Openreach (Kier) civil's subcontractors as sooo close....

Re: Delayed FTTP install, zero/bad communication

Chris-TalkTalk — Fri, 20 Dec 2024 14:00:42 GMT

Hopefully you won't have to wait much longer

Chris

Re: Delayed FTTP install, zero/bad communication

pete-gonnella — Mon, 23 Dec 2024 07:54:55 GMT

*bump* for further updates.

Re: Delayed FTTP install, zero/bad communication

Chris-TalkTalk — Mon, 23 Dec 2024 09:00:23 GMT

Hi gonnella,

No further updates but still showing appointment date for tomorrow. I'll check again later

Chris

Re: Delayed FTTP install, zero/bad communication

pete-gonnella — Mon, 23 Dec 2024 12:42:06 GMT

No update yet Chris?

Re: Delayed FTTP install, zero/bad communication

Chris-TalkTalk — Mon, 23 Dec 2024 12:57:46 GMT

Sorry, nothing further but still showing engineer appointment for tomorrow morning

Chris

Re: Delayed FTTP install, zero/bad communication

pete-gonnella — Mon, 23 Dec 2024 15:48:17 GMT

not holding out much hope here, if there isn't an update by tomorrow I think I am going to have to stick with Virgin Media.

Re: Delayed FTTP install, zero/bad communication

Chris-TalkTalk — Mon, 23 Dec 2024 15:53:30 GMT

I can only apologies, it does look as though there's a significant amount of work involved which is causing the delay

Chris

Re: Delayed FTTP install, zero/bad communication

pete-gonnella — Mon, 23 Dec 2024 16:05:08 GMT

it's a small 7m in FW and 8m soft dig in my garden, I am fine with a delay but no ETA or updates is not great in my opinion.

Re: Delayed FTTP install, zero/bad communication

Chris-TalkTalk — Tue, 24 Dec 2024 07:58:45 GMT

There are no further updates but there is still an appointment set for today. I'll check in again with you on the 27th

Chris

Re: Delayed FTTP install, zero/bad communication

pete-gonnella — Tue, 24 Dec 2024 13:22:23 GMT

Thanks Chris, can you please make sure someone chases up Openreach before our next contact on the 27th. Thanks and have a great Christmas 😊

Re: Delayed FTTP install, zero/bad communication

Chris-TalkTalk — Fri, 27 Dec 2024 08:49:40 GMT

Hi gonnella,

There was no update so I've spoken to an Openreach desk agent. They've confirmed that the job has been passed to the relevant team and asked us to check back on the 31/12/24. We'll check then and get back to you with an update

Chris

Re: Delayed FTTP install, zero/bad communication

pete-gonnella — Fri, 27 Dec 2024 12:23:21 GMT

Hi Chris,

thanks for the update, hopefully Openreach can give us a meaningful update on the 31st.

Pete

Re: Delayed FTTP install, zero/bad communication

Anonymous — Mon, 30 Dec 2024 08:02:44 GMT

Morning Pete,

I'll check for an update first thing tomorrow morning for you.

Thanks

Michelle

Re: Delayed FTTP install, zero/bad communication

Anonymous — Tue, 31 Dec 2024 08:33:31 GMT

Good morning,

I've checked and we haven't received an additional updates as yet so I'll ask my colleague Karl to check this again later on today.

Thanks

Michelle

Re: Delayed FTTP install, zero/bad communication

pete-gonnella — Tue, 31 Dec 2024 08:51:44 GMT

Thanks Michelle, my patience with this situation is wearing pretty thin.

Surely there must be a way to escalate this with Openreach, if the line is not installed within the next week or so I will renew my contract with Virgin media.