topic Re: Nobody called, again. Still WiFi free. in Full Fibre

Nobody called, again. Still WiFi free.

AndyMarr — Fri, 27 Dec 2024 15:25:25 GMT

I was supposed to be called today by someone to discuss the failure to connect me on 24th December and the no show of the engineer, but nobody called, again. I am fed up waiting for TalkTalk to fulfil their promises to me. Still WiFi free.

Re: Nobody called, again. Still WiFi free.

KeithFrench — Sat, 28 Dec 2024 15:46:50 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Nobody called, again. Still WiFi free.

Anonymous — Mon, 30 Dec 2024 08:47:29 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle