topic Re: Unable to book engineer in Full Fibre

Unable to book engineer

wgardner101 — Sat, 28 Dec 2024 06:06:44 GMT

Good morning.

I have been having connectivity issues and performed a line test whereby TT identified a problem.

I have been asked to book an Open Reach engineer but am unable to do so as per attached?

Anonymous — Sat, 28 Dec 2024 06:32:29 GMT

Have you tried phone support?

wgardner101 — Sat, 28 Dec 2024 06:46:37 GMT

I shall do when they open 🙂

Gliwmaeden2 — Sat, 28 Dec 2024 07:54:04 GMT

Chat seems to be open from 8am, @wgardner101.

Check details for Christmas Opening Hours here. Phone lines are open from 9am:

Anonymous — Mon, 30 Dec 2024 08:39:39 GMT

Morning,

How are you getting on? Did you manage to reach our Chat Team?

Thanks

Michelle

wgardner101 — Mon, 30 Dec 2024 10:43:38 GMT

Morning, I did and engineer is booked for tomorrow although Internet has been fine since.

I have an AM appointment but can you confirm when the window starts just so I can make sure I am available.

Anonymous — Mon, 30 Dec 2024 10:51:16 GMT

Morning,

Thanks for confirming. The AM appointment window is 8-1.

Thanks

Michelle