topic Help about a house move in Full Fibre

Help about a house move

morganventura — Mon, 30 Dec 2024 11:26:58 GMT

I am currently waiting for a moving date. I am moving to an area where Talk Talk doesn’t provide a service. When the time comes what do I need to do to cancel? I am out of contract - are the broadband charges paid a month in advance?
Thanks

Re: Help about a house move

fr8ys — Mon, 30 Dec 2024 11:52:33 GMT

You will need to phone and give 30 days notice of cancellation.

After the cancellation date you will get a final bill and be able to claim a refund, if any, via My Account, so it is important you do not cancel your direct debit as the refund will be made via the method you normally pay.

Re: Help about a house move

Gliwmaeden2 — Mon, 30 Dec 2024 12:37:51 GMT

It's the usual 03451 720088 number, @morganventura, and all details of notice periods are explained here:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737