topic Re: Internet down several days - flashing amber on hub only in Full Fibre

Internet down several days - flashing amber on hub only

Deadnotstupid — Thu, 02 Jan 2025 09:19:27 GMT

I was away over new year and my internet went down. Several services I use connected to the home network sent alerts that they didn’t have connection to the network,

I returned home late last night to see the amber light flashing on the router hub.

The ONT box shows the three lights solid green, nothing for the LOS.

multiple attempts to reset the router have been unsuccessful, and it has been unplugged for 20 minutes- lengths of time but no change.

I think the router/hub itself needs replacing.
I am really stuck without it as I have VOIP due to the full fibre upgrade in an area with no mobile signal. I am without this running. I’ve had to drive out from the house to be able to post this.

I may have an alternative router at home I can try and plug in but not sure if it would resolve the issue if the TalkTalk service would be looking for the talktalk router

Re: Internet down several days - flashing amber on hub only

Karl-TalkTalk — Thu, 02 Jan 2025 09:23:09 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Internet down several days - flashing amber on hub only

Deadnotstupid — Thu, 02 Jan 2025 10:35:28 GMT

Updated now, thanks Karl.

Re: Internet down several days - flashing amber on hub only

Karl-TalkTalk — Thu, 02 Jan 2025 10:47:53 GMT

Tests are clear. Have you turned off the router and ONT for 30 minutes to clear the session.

Thanks

Karl.

Re: Internet down several days - flashing amber on hub only

Deadnotstupid — Thu, 02 Jan 2025 12:13:54 GMT

Yes, they have both been turned off multiple times, attempted reset on the hub multiple times. All I get is a flashing amber on the hub, and the three green lights on the ONT.

I cannot connect to the hub/routere admin dashboard through the IP address. There is no network within the house though the ONT can evidently sense the connection to the router for the LAN light to turn on steady green.

Re: Internet down several days - flashing amber on hub only

Karl-TalkTalk — Thu, 02 Jan 2025 12:36:37 GMT

OK, I've a new router on the way so that can be ruled out.

Karl.

Re: Internet down several days - flashing amber on hub only

Deadnotstupid — Thu, 02 Jan 2025 13:09:38 GMT

That's great Karl - is there any estimate on delivery time? I live remotely and rely on the internet wifi connection - I have been out today to be able to try and access mobile data which I don't get at home. Ideally if I could receive tomorrow as I have important personal calls that need to take place.

Re: Internet down several days - flashing amber on hub only

Karl-TalkTalk — Thu, 02 Jan 2025 13:14:33 GMT

Router delivery is usually within 48hrs.

Karl.