topic Re: Router is blocking work VPN in Full Fibre

Router is blocking work VPN

Haylzzx — Tue, 31 Dec 2024 11:33:04 GMT

Hello my router is blocking my work VPN so I am unable to work from home. I have recently moved house and I am using the same router as before. I had previous problems with this in my old address but this was resolved. Perhaps the firmware needs to be updated? It is very important I am able to connect to my work VPN in order for me to work. Please help.

Re: Router is blocking work VPN

KeithFrench — Tue, 31 Dec 2024 11:35:27 GMT

Please can you confirm the make/model of the router you have & the firmware version that it is currently running? What VPN client are you using?

Re: Router is blocking work VPN

Haylzzx — Tue, 31 Dec 2024 11:45:57 GMT

Thanks for replying Keith, where can I check all that info? The router I have is sagemcom

Re: Router is blocking work VPN

Karl-TalkTalk — Tue, 31 Dec 2024 12:36:18 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Router is blocking work VPN

Haylzzx — Tue, 31 Dec 2024 12:40:12 GMT

Hi Karl,

Thank you for replying I have updated the profile I believe. It may show that its disconnected though as I have moved property. I am yet to be given a new account number.

Re: Router is blocking work VPN

KeithFrench — Tue, 31 Dec 2024 13:03:33 GMT

Hi @Haylzzx

You have either the Sagemcom 5364 or the 5464 router, they use the same firmware, so it doesn't matter which one you have for now. If you go to the router login page (HTTP://192.168.1.1), there is no need to login, just look at the bottom left of the page. The firmware (they call it Software) is listed there. All I am interested is the last three digits from the right, e.g. 174 or 206.

The VPN client is down to you to find out as it will have been installed on the device that you are trying to establish a VPN connection from.

Re: Router is blocking work VPN

Haylzzx — Tue, 31 Dec 2024 13:08:23 GMT

206

Re: Router is blocking work VPN

KeithFrench — Tue, 31 Dec 2024 13:20:18 GMT

Thanks, what about your VPN client on your device that I have asked for before?

Re: Router is blocking work VPN

Haylzzx — Tue, 31 Dec 2024 13:22:09 GMT

Sorry Keith where do I find that please?

Re: Router is blocking work VPN

KeithFrench — Tue, 31 Dec 2024 13:26:21 GMT

As I said in my post #6:-

The VPN client is down to you to find out as it will have been installed on the device that you are trying to establish a VPN connection from.

I cannot possibly know that as it is not my device. If it was provided by your employer, then you will have to ask them.

Re: Router is blocking work VPN

Haylzzx — Tue, 31 Dec 2024 18:04:24 GMT

Any updates on this please?

Re: Router is blocking work VPN

ferguson — Tue, 31 Dec 2024 18:15:45 GMT

You are unlikely to get an update for a couple of days. Can you advise which VPN client your employer is using?

Re: Router is blocking work VPN

Haylzzx — Tue, 31 Dec 2024 18:28:26 GMT

Thank you Ferguson. I have no idea tried to call my I.T department but they aren’t there until the new year. Had this issue before previously in old house and they managed to send another router and it worked but hopefully they can just update firmware.

Re: Router is blocking work VPN

KeithFrench — Tue, 31 Dec 2024 21:57:48 GMT

Hi @Haylzzx

I have asked you this several times now about which VPN client you are using. V206 does fix some known VPN issues with a Cisco VPN client, other than that they all should work. I do extensive testing with all of the free VPN clients I can, prior to a new firmware release. Have you tried turning your router & ONT off for at least 30 minutes to clear any remaining sessions? That might sort out the problem.

Re: Router is blocking work VPN

Haylzzx — Tue, 31 Dec 2024 23:23:40 GMT

Thank you Keith, i will try and get the information from my IT department when they come back. Its out of hours until 2nd January so knowledgeless staff on call.

Re: Router is blocking work VPN

KeithFrench — Wed, 01 Jan 2025 08:32:19 GMT

Hi @Haylzzx

Try my other suggestion first.

Re: Router is blocking work VPN

Haylzzx — Thu, 02 Jan 2025 10:46:40 GMT

Still have this problem. Please help @Karl-TalkTalk

Re: Router is blocking work VPN

KeithFrench — Thu, 02 Jan 2025 10:48:10 GMT

Hi @Haylzzx

Did you do what I requested about turning your router & ONT off for at least 30 minutes to clear any remaining sessions?

Re: Router is blocking work VPN

Haylzzx — Thu, 02 Jan 2025 10:56:01 GMT

Yes I did that and it didn’t work

Re: Router is blocking work VPN

KeithFrench — Thu, 02 Jan 2025 11:00:40 GMT

Then you need to check which VPN client you are using, as there are no known issues with any VPN clients on V206. Karl will tell you the same.